Frequently Asked Questions

Monsoon Tea web shop accept the following payment methods:
Credit/Debit Cards
Visa / MasterCard / JCB / UnionPay / American Express (AMEX)

E-Wallets & Local Payments
Alipay / WeChat Pay / TrueMoney Wallet / ShopeePay / LINE Pay / QR Payments (PromptPay)

You can find the tracking number in the email that we send you after you have submitted a proof of payment. We will also provide you with a link to our delivery service’s site. You can also track your order here by entering your order number and email.

If a an order is not up to expectations we want to help you with your concerns as soon as possible. If there are any problems with your order, please email us at [email protected] or fill out our contact form here. Our customer service staff will then assist you from there.

After completed payment you will get a confirmation via email that we have received your order. Meanwhile in Chiang Mai, we pack your tea ASAP and prepare for the delivery to you!

Yes, you can swap teas or products you ordered with other teas and products. Any value greater than your original order can be paid separately. If the value is less than your original order, you will receive a Monsoon Tea cash voucher for the same value of your order.

You can cancel your order but if the products have already been shipped we can only refund the cost of products and not the shipping cost and we would need a return of the products. We also offer a Monsoon Tea cash voucher for the same value of your order that can be used online.

For customers in Thailand, we deliver via Thai Post EMS.

For international customers we deliver via Thai Post EMS or DHL.

For domestic customers in Thailand we prepare the shipment of your order within 2-3 business days. For international orders this process takes longer time due to the requirement of export customs documents and we typically expect to ship out orders within 7 business days.

Domestic Delivery Service
– EMS : 1-2 Business Day

International Delivery Service
Thai Post EMS
– South East Asia : 5 – 10 Business days
– East Asia : 1 – 2 Weeks
– Middle East : 2 – 3 Weeks
– Central Asia : 1 – 2 Weeks
– South Asia : 1 Week

DHL
– All regions : Approximately 5 to 12 business days

We try our very best to deliver your order in the indicated timeframe. However, in the case that the delivery is taking a bit too long, you can directly contact our customer service staff at [email protected]. They will assist you as soon as possible.

Domestic Shipping Costs (Thailand)
EMS: 50 Baht

International Shipping Costs
South East Asia
Registered Parcel Air: 350 Baht

East Asia
Registered Parcel Air: 500 Baht

Rest of the World
Registered Parcel Air: 700 Baht, if spending less than 10,000 Baht

You may be subject to duties or taxes on your order. Please check with your local customs office regarding estimated duties or taxes before placing your order with us.

We want to make your shopping experience at Monsoon Tea as convenient as possible. Yes, we do offer the “Click and Collect” service, so that you can browse through our online shop at home and pick up your order at one of our shops in your neighbourhood. Please email us at [email protected] or message us via our social media channels and let us know which Monsoon Tea shop you are choosing as your pick-up point.

Bangkok:

– Monsoon Tea Asok

Chiang Mai:

– Monsoon Tea Wat Ket
– Monsoon Tea One Nimman

We supply our Forest Friendly Tea to top-tier hotels, high-end restaurants and cozy cafés in Thailand and across the world. To become a partner please contact us at [email protected] for any wholesale enquiries. We are happy to answer your questions and to discuss any ideas that you might have to take our work in conserving nature through tea to the next level.